Statuses in the 360Player Payment platform
The 360Player payment platform has many statuses on different parts of the platform. You can learn more about the following:
Statuses on:
Contact and assigned product statuses
When a product has been assigned to a contact, either through a manual assignment or through an invoice, it can have four different statuses that you may see both in the Contacts list (if the product is added to the contacts list) or on the Single Contact view below Assigned products.
The following statuses are set:
- Active
The product has been paid for, or has been manually assigned with a valid expiration date. - Open
There is an outstanding invoice for this product assignment. - Past due
There is an outstanding invoice for this product assignment, that has not been paid and the invoice is past due. - Expired
The product assignment doesn't have any connected invoices/subscriptions that has been paid for the current dates, or the manual assignment has expired.
Invoice statuses
Invoices can have the following statuses:
- Draft
The invoice has been created, either from a manual creation, or automatically through a subscription. The invoice will be in a Draft stage for 1 hour after creation before it is automatically sent to the customer. - Open
The invoice has been created and sent to the customer, waiting for payment. - Paid
The invoice has been paid, either through a transaction, or marked as such by a platform admin. - Past due
The invoice has passed its due date. 360Player will automatically send reminders to the customer regarding the late payment. - Void
The invoice has been voided. No payment or other status change can be made on the invoice. - Uncollectible
After a number of tries, 360Player and Stripe will no longer automatically remind the customer about a late payment, and it will be marked as Uncollectible. - Refunded
A refund has either been issued on the invoice and money has been sent, or a platform admin has marked the invoice as refunded outside of any given transaction.
Subscription statuses
Subscriptions can have the following statuses:
- Active
The subscription is active and will continuously generate invoices each billing cycle. - Trialing
The subscription is in a trial period, which means that the first full invoice with an actual amount won't be sent until the trial is over. - Scheduled
The subscription is scheduled to start at a later date. - Canceled
The subscription is canceled and will no longer generate any new invoices.
Payout statuses
Payouts can have the following statuses (any errors with payouts must be handled in your Stripe dashboard):
- Paid
The payout has been successfully sent to your bank account. - Pending
The payout is waiting to be submitted by the bank. - In transit
The payout is on its way to your bank account (can take a few business days). - Canceled
The payout was canceled, check Stripe dashboard for further details. - Failed
The payout failed to be processed to your account, check Stripe dashboard for further details.