Parent accidentally joined as wrong role
If you are about to connect to a child in the app and you accidentally connected as a player instead of to your child, this guide will show you how to fix it.
First, we want to connect to your child:
- 1
- Navigate to Account settings, in your phone you find it from the More-menu behind the My settings option. On desktop you will find it behind your portrait on the top right.
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- 2
- On the bottom of your account settings you will find Child connections. To connect to your child, click Create new.
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- 3
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Enter the
email that your child has registered on their account and then
Send the connection request.
- 4
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Once you have sent the request, you will see that it is pending until your child has accepted it in their app.
Your child will get a push notification about your request for him/her to respond to.
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- 5
- Once your child has accepted the request, you will get a push notification and you will now be able to view your child's teams from the Team picker.
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When all of this is done, please contact an admin in your team, or contact the 360Player support, and say you want to be removed as a player/coach.