If you are using our app on an iPhone or iPad and a YouTube video does not load or shows an error such as “Video player configuration error” or Error 153, this is a known limitation on iOS. The same video may still play correctly on Mac computers or other platforms.
Why does this happen?
YouTube has updated how embedded video playback works on certain iOS apps. As a result, some YouTube videos, especially private or unlisted videos, can no longer be played reliably inside the 360Player app on iOS. This is due to platform limitations with YouTube, and is not caused by your internet connection or our app.
What can I do?
To watch the video without issues, we recommend one of the following options:
Open the video in the YouTube app on your iOS device
Open the video in Safari or another web browser
View the video on a Mac, Android device, or other desktop browser
These options use YouTube’s own player, which is fully supported on those platforms.