Steps to check for duplicate accounts
1. Navigate to the contacts management page
Open the menu and select Management, then go to Contacts.
2. Apply filters
Click on Filters.
Set the filter to Role = Player and click Apply.
3. Sort by name
Click on the Name column to sort the list alphabetically.
4. Check for duplicates
Scroll through the list of names to see if any accounts appear twice.
Duplicates will appear next to each other due to the alphabetical sorting.
How to resolve duplicate accounts
5. Determine which account to keep
When you find a duplicate account, decide which one to retain. Here are some tips to help:
Connected parents: Keep the account with the most parents linked.
Invoices or subscriptions: Check if any of the accounts are associated with active invoices or subscriptions.
User recommendation: Ask the parent or player which account they prefer to keep.
6. Resolve duplicates
Once you’ve identified the duplicate accounts, you have the following options to manage them:
Merge the contacts
Merging is possible if one of the contacts is not account-connected.
Two non-account-connected contacts can also be merged.
To merge, select the duplicate contacts and use the merge function in the management tool.
Archive the unwanted account
If merging isn’t possible, you can archive the account that isn’t needed.
Ask the parent to delete the unwanted account
The parent can log in and delete the duplicate account directly.
Contact 360Player support
If you’re unable to resolve the duplicate, email [email protected] with the email address of the account you want to delete.
By following these steps, you can effectively manage duplicate accounts and maintain clean, accurate records in 360Player.