The contact database holds every user in your organization. Filters let you narrow it down — find every player without a connected parent, every member missing a registration form, every user born before 2010 — and export the result for follow-up.
Step 1 — Open the contact database
Go to Management > Contacts. You'll see every user in your organization.
Step 2 — Apply filters
Click Filters in the action bar.
Pick a filter from the panel — it'll expand to show its options.
Set the criteria. For example, to find players without a connected parent:
Group Role = Player
Parent Connection = Doesn't have parent connected
The list updates as you set each filter. Combine as many as you need.
Useful filter categories
Payments and product information — find users with or without a specific subscription.
Registration forms — find users who have or haven't completed a specific form.
Default fields — date of birth, group membership, contact details.
Custom user fields — any field you've set up in your user database.
You can't combine contradictory filters on the same property — e.g. "has" and "doesn't have", or "is in" and "isn't in". Pick one direction per filter.
Step 3 — Export the results
With your filters applied, click Export in the action bar (above the contact list). The export covers exactly the rows currently shown — so set your filters first, then export. You'll receive the file once it's ready.
Export permission. The Export action only appears for users with permission to export the user list. If you don't see it, ask your top-level admin.