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Payment statuses

The full set of statuses 360Player shows on contacts' assigned products, invoices, and subscriptions.

Statuses appear in three places: on a contact's assigned products, on invoices, and on subscriptions. This is the reference for what each one means.

Contact and product statuses

When a product is assigned to a contact — manually or through an invoice — it carries one of five statuses, shown in the Contacts list and under Assigned products on a contact.

  • Active — paid for, or assigned manually with a valid expiration date.

  • Open — an outstanding invoice exists for this assignment.

  • Past due — the invoice tied to this assignment is overdue and unpaid.

  • Scheduled — assigned through a subscription that hasn't started yet.

  • Expired — no longer covered by a paid invoice or active subscription, or its manual end date has passed.

Invoice statuses

  • Draft — created but not yet sent. Auto-sends to the billing email about 15 minutes after creation, unless you choose to send it immediately.

  • Open — sent and awaiting payment.

  • Payment processing — a payment attempt is under way. No further actions are available until it finishes.

  • Past due — the due date has passed and reminders go to the customer. If a card payment failed, 360Player retries it once a day for up to five days.

  • Paid — payment completed through the platform, or marked paid manually by an admin.

  • Partially refunded — paid, with part of the amount refunded back to the customer.

  • Refunded — fully refunded, through the platform or marked manually. See Refund a payment.

  • Refund in progress — a refund has been issued and is still being processed.

  • Void — voided. No further payments or changes can be made. See Void an invoice.

  • Uncollectible — 360Player has stopped chasing this invoice: no more automatic payment retries, no more reminders. It stays as it is until you act on it. An invoice lands here when the retries run out, or when an admin marks it uncollectible.

Subscription statuses

  • Active — running, and generates an invoice on each billing cycle.

  • Trial until [date] — in a trial period; the label shows the exact end date.

  • Cancels at [date] — still active, but scheduled to stop; the label shows the exact cancellation date.

  • Scheduled — set to start on a future date.

  • Canceled — canceled and won't generate further invoices.

  • Uncollectible — at least one invoice in the subscription is uncollectible, so 360Player has stopped trying to collect on it.

  • Completed — for installment plans, every scheduled payment has gone through.

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