360Player payments let your club collect money from members in-platform: one-off invoices, recurring subscriptions, installment plans, registration fees, and merchandise. This article gives you the lay of the land — what's where and how the pieces fit together.
Your payment settings
Settings > Payments is where you set your service fee (an extra percentage added on top of every transaction), your Purchase terms, and which payment methods members can pay with — see Activate payment methods.
The building blocks
Everything in the Payments section is built from a small number of concepts:
Products — anything you sell: a membership, a training program, a tournament fee, a piece of merchandise. Products live in Payments > Products. See Create products.
Prices — a product can have multiple prices (e.g., adult vs. youth, full year vs. half year). Prices carry the currency, the amount, and the tax rate.
Contacts — the people you bill. A contact can be a player, a parent, or any other billable individual; one parent can be the billing contact for multiple children.
Invoices — one-off bills. Created from Payments > Invoices > New invoice. See Invoice your members.
Subscriptions — recurring billing (monthly memberships, season fees). Each subscription generates invoices on its own schedule.
Installment plans — split a single fee across several scheduled invoices (e.g., a season fee billed in 4 monthly installments).
Registration forms — public signup forms that collect payment at submission. The participant pays as they register, and the order shows up in Payments. Built in Registrations; the resulting invoices land in Payments > Invoices.
Discounts — percentage or fixed-amount codes applied at checkout or to specific invoices. Not available to every club — see Working with discount codes.
Refunds and credit notes — full or partial money-back, plus formal credit notes for accounting.
Payouts — money leaving the platform and arriving in your club's bank account, with the platform's cut and any fees deducted first. See Reconciling your payments (Adyen).
The flow, end to end
An admin sets up the payment account for the organization (Adyen onboarding or Stripe Connect).
The club builds its product catalog — memberships, training fees, tournament fees, merchandise.
Money comes in through one of three paths: a member completes a registration form, an admin creates an invoice manually, or a subscription bills automatically on schedule.
The platform tracks the invoice status from Open through Paid, Past due, Uncollectible, or Void. See Payment statuses.
Settled funds are batched and paid out to the club's bank account. See Break down a payout.
Admins reconcile revenue against the club's accounting using the Reports section.
Two ways your club's payments can be set up
Behind the scenes, 360Player processes card payments in one of two ways, and it makes a difference to a few features. Most clubs — and every new one — are on the newer setup, which supports discount codes, choosing payment methods one by one, and handling disputes inside 360Player. A number of long-standing clubs are still on the older one, where those three aren't available.
You can check which you have under Settings > Payments, in the Payment Provider field: adyen is the newer setup, stripe the older one. If it says stripe and you'd like to move, see Migrate from Stripe to Adyen. If your club isn't set up to take payments at all yet, start with Get started with payments (Adyen).