How to refund a payment
Locate the invoice to refund:
Navigate to the invoice section and find the invoice associated with the payment you want to refund.
Select the refund action:
Click on the invoice to open its details.
In the Actions menu, choose Refund.
Choose the refund type:
Decide whether to issue a:
Full refund: Returns the entire amount of the invoice.
Partial refund: Allows you to specify the amount to refund.
Important notes
Refunds may take 5–10 business days to appear in the customer’s bank account, depending on their bank.
Refunds may incur additional fees depending on the payment provider and processing terms.
By following these steps, you can process refunds efficiently while keeping your customers informed about timelines and possible fees.