The 360Player payment system uses statuses in three places: on contacts and their assigned products, on invoices, and on subscriptions. This is the reference for what each status means.
Contact and assigned product statuses
When a product is assigned to a contact — either manually or through an invoice — it carries one of four statuses. You'll see them in the Contacts list and under Assigned products on a single contact.
Active — the product has been paid for, or assigned manually with a valid expiration date.
Open — an outstanding invoice exists for this assignment.
Past due — the invoice tied to this assignment is overdue and unpaid.
Expired — the assignment is no longer covered by a paid invoice or active subscription, or the manual end date has passed.
Invoice statuses
Draft — the invoice has been created but not yet sent. Drafts auto-send to the customer 15 minutes after creation, unless you click Send immediately.
Open — the invoice has been sent and is awaiting payment.
Paid — payment has been completed through the platform, or marked paid manually by an admin.
Past due — the due date has passed. Automatic reminders go to the customer.
Void — the invoice has been voided. No further payments or changes can be made. See Voiding an invoice.
Uncollectible — after several unsuccessful payment attempts, the invoice is marked uncollectible and reminders stop.
Refunded — a refund has been issued through the platform, or marked manually by an admin for payments processed outside it. See Refunding a payment.
Subscription statuses
Active — the subscription is running and will generate an invoice on each billing cycle.
Scheduled — the subscription is set to start at a future date.
Canceled — the subscription has been canceled and will not generate further invoices. See Reactivating a subscription.
Pending — the initial payment has not yet cleared. This applies to Adyen-connected clubs while the first charge is in progress.
Uncollectible — at least one invoice in the subscription is marked uncollectible.
Completed — for installment plan subscriptions, every scheduled payment has been completed.