Change a user role as a top-level admin
Top-level admins can change the role of any user, including parents, by adding them to a group with a new role.
Go to Contacts. Navigate to the Contacts section from the main menu.
Find the user’s account. Use the search or browse to locate the user whose role needs to be updated.
Open the contact card. Click on the user's name to access their profile.
Add to group with a new role. Click + Add to group, select the desired role (e.g., Staff or Player), choose the appropriate group or team, and press Done.
This method allows parents to be assigned additional roles or be fully transitioned to another role type.
Change a player or staff role as a group admin
Group admins can update the roles of users already added to their team as players or staff.
Navigate to the team. Go to the Team section of the group where the user is currently assigned.
Open the options menu. Click the '...' next to the user whose role you want to change.
Select a new role. Choose the appropriate new role for the user from the dropdown menu.
The role will update immediately for that team or group.