What is a virtual contact?
A virtual contact is a user record in 360Player that has no connected account. They exist in your contact database, can be added to groups, assigned a role, and have user fields filled in — but they cannot log in, use the app, or pay.
Virtual contacts are useful when:
You want a placeholder for a player whose parent hasn't signed up yet.
You're populating teams ahead of a season and don't want to chase down email addresses first.
You're tracking someone who interacts with your organization but doesn't need app access.
🔑 How to tell virtual from account-connected: account-connected users have a key symbol next to their name. Virtual contacts do not.
What a virtual contact can do:
Be added to one or more groups with a role.
Hold user-field values (date of birth, jersey number, etc.).
Be merged into a real account later — see How to merge contacts.
What a virtual contact cannot do:
Log in to 360Player.
Receive or pay invoices.
Use the mobile app.
Create a virtual contact from a group
Use this path if you're a group admin and want the contact added to a specific team or group.
Open the group. Navigate to the group where the contact should live.
Start an invite. Click Invite team member, then select Create virtual user.
Fill in the details. Enter at least a name; other fields (email, date of birth, etc.) are optional.
Save. The contact now appears in the group and in your contact database.
Create a virtual contact from the contact database
Use this path if you're a top-level admin and the contact isn't tied to one specific group yet.
Go to Management → Contacts.
Click New contact.
Fill in the details.
Save. You can add the contact to groups later from their contact card — see Add users to groups.
Related
How to merge contacts — pairs a virtual contact with a real account.