Merging combines two contacts into a single record, consolidating their group memberships, registrations, payments, and history. At least one of the two contacts must be a virtual contact — you cannot merge two account-connected users.
Before you start. Look for the key symbol next to a contact's name in the list. The symbol marks contacts that have a 360Player login. You can merge an account-connected contact with a virtual one, or two virtual contacts — but not two account-connected ones.
Merge two contacts
Go to Management > Contacts.
Check the box next to exactly two contacts. The Merge option only appears when two are selected.
Open the Actions menu and pick Merge.
For each conflicting field (name, email, address, phone, date of birth, billing contact, and so on), pick which value to keep. Non-conflicting fields are merged automatically — the account-connected contact's values win where present, and the virtual contact fills in any blanks.
Click Preview merge to review the combined record.
Click Merge to finalize. The source contact is deleted; their group memberships, payments, registrations, and history are reassigned to the destination.
When merge fails
Both contacts have a login. Two account-connected users cannot be merged. Either archive the duplicate, or ask the player or parent to delete the unwanted account from their profile.
Both contacts have different payment provider records. If both sides have ever paid via Adyen or Stripe under different customer IDs, the merge is blocked to avoid corrupting payment history. Reach out to support if you need this resolved.
Contacts belong to different organizations. Merge only works within a single organization.
For an end-to-end walkthrough of finding duplicates first, see Manage duplicate player accounts.