Step 1: Download all Open/Active invoices and subscriptions
The first step is to save all outstanding invoices and active subscriptions/instalments so that we can re-issue them after we have reconnected using Adyen.
Navigate to your invoices list (Payments -> Invoices) and export everything that is Open/Past due/Uncollectible.
When you have done that, navigate to your subscriptions (Payments -> Subscriptions) and export everything that is Active, Scheduled, Pending or Past due.
Step 2: Cancel All Active Subscriptions or Instalment Plans
You must cancel all existing subscriptions or instalment plans before migrating, as these cannot be transferred to the new provider. We will re-issue these later when we connect to the new provider.
We recommend doing this at a time when fewer subscriptions are active, to minimize disruption.
How to cancel subscriptions:
Go to your Subscriptions page.
Use the filter to show "Active", ”Scheduled”, “Pending”, “Past due” and "Uncollectible" subscriptions.
Don’t forget to export or write down these subscriptions for your records.
Cancel each Active subscription listed
Important: After completing this step, confirm that no active subscriptions remain.
Step 3: Void All Outstanding Invoices
All unpaid or pending invoices must be voided since they cannot be updated after switching providers.
How to void invoices:
Go to your Invoices page.
Filter for invoices marked as Open, Past Due, or Uncollectible.
Don’t forget to export or write down these invoices.
Void each outstanding invoice.
Important: Verify all outstanding invoices are voided before proceeding.
Clean up done - next steps!
Now that you have completed the export, cancellation, voiding of invoices and subscriptions we can move to the next step. This includes us at 360Player setting up the back end of your Adyen store and you will receive a further email from us when you are ready to start the next step.